General Terms & Conditions for Vehicle Rental

These General Terms and Conditions govern the rental agreement for a commercial vehicle (hereinafter referred to as the “Vehicle”) between the rental company (hereinafter referred to as the “Company” or the “Lessor”) and the customer (hereinafter referred to as the “Renter” and/or the “Driver”).

The term “Renter” and/or “Driver” also includes both the customer and any additional drivers who may be declared when entering into the agreement with the Company and/or during the rental period.

By signing the Rental Agreement, the Renter confirms the full and unconditional understanding and acceptance of the terms set out below.

Definitions

For the purposes of this Agreement:

• “Vehicle”: the vehicle described in the Rental Agreement, including its keys, registration plates, tools, tyres, safety equipment and any additional equipment.

• “Renter”: the person signing the Rental Agreement.

• “Authorised Driver”: any driver who has been declared in writing and approved by the Company.

• “Accident”: any sudden and unforeseen event causing material damage to the Vehicle.

• “Damage”: any physical damage, loss or destruction.

1. Rental Requirements

In order to enter into the Agreement and collect the Vehicle, the Renter and every additional driver must jointly meet the following requirements:

1.1. They must be at least twenty-three (23) years old and must not exceed eighty (80) years of age.

1.2. They must hold a valid Category B driving licence, or a higher category depending on the gross vehicle weight of the van, which must have been issued at least two (2) years before the rental start date.

1.3. They must present a valid National Identity Card or Passport. Where the rental is made in the name of a legal entity or company, the relevant incorporation and company representation documents must also be provided.

1.4. The reservation is confirmed through the payment of a deposit or full payment via the website or through another agreed payment method. Where an outstanding balance remains, it must be paid by the customer upon collection of the Vehicle.

1.5. Upon collection, the main Renter is required to present a personal Credit Card with sufficient available credit both to cover the security deposit — which covers potential damage or additional charges — and to prepay at least one day of rental.

The security deposit amounts to €300.

Debit Cards and Prepaid Cards are accepted only for payment purposes and not for the pre-authorisation or blocking of the security deposit.

Following prior agreement with the Company, the security deposit may also be provided in cash.

The full security deposit shall be returned to the Renter upon return of the Vehicle at the end of the rental period, provided that no relevant damage or deterioration has been identified.

Depending on the bank and/or the original payment method, the release or crediting of the amount may take up to twenty (20) business days.

2. Reservation Changes, Cancellation & Rental Charges

2.1. During the term of the Agreement, the rented Vehicle remains at the exclusive disposal of the Renter and may only be driven by persons who are demonstrably associated with the Renter and following the relevant agreement with the Company.

2.2. The daily rental charge is specified in the Rental Agreement and includes only the services expressly stated therein. Any additional charges, including fuel costs, damage, deterioration caused by improper use or fines, are not included in the rental charge.

2.3. Cancellations made up to forty-eight (48) hours before the scheduled Vehicle collection time are free of charge. To cancel a reservation, the Renter must contact the Company either by telephone or by email.

2.4. In the event of cancellation within forty-eight (48) hours before the scheduled Vehicle collection time, the Company reserves the right to retain 100% of the security deposit paid.

2.5. Reservation changes may be made up to forty-eight (48) hours before the scheduled Vehicle collection time, subject to availability.

3. Permitted Use & Prohibitions

3.1. The Vehicle is intended exclusively for the lawful transportation of goods and objects on paved roads.

3.2. The Renter is strictly prohibited from using the Vehicle for:

3.2.1.1. Transportation of passengers for payment.

3.2.1.2. Transportation of irregular or undocumented migrants.

3.2.2. Towing other vehicles, trailers or objects.

3.2.3. Participation in motor races, speed tests or endurance tests.

3.2.4. Subletting the Vehicle or allowing its use by third parties who have not been declared in the Rental Agreement.

3.2.5. Driving outside the paved road network, including off-road driving, dirt roads, beaches or flooded roads.

3.2.6. Transportation of flammable, corrosive, radioactive, explosive or other hazardous materials governed by ADR regulations, as well as narcotic substances, weapons or other illegal goods.

3.2.7. Driving under the influence of alcohol, narcotics, hallucinogenic substances or medication that may impair driving ability.

3.3. Special Dimensions & Weight Clause: The Renter bears sole responsibility for complying with the maximum permitted cargo weight and payload of the Vehicle. Any overloading that causes damage to the axles, tyres or suspension shall be the sole responsibility of the Renter.

The Renter is also responsible for knowing the exact height and width of the Vehicle and shall bear full responsibility for any collision with bridges, tunnels, tree branches, underground car parks or other obstacles.

3.4. The rental concerns the provision of a Vehicle either with or without a driver. The applicable arrangement shall be expressly specified in the terms of the Agreement, which shall be jointly signed by the contracting parties.

3.4.1. Where the rental charge includes the provision of a driver, it is expressly clarified that the driver is responsible exclusively for transportation and bears no responsibility for loading or unloading the cargo.

Consequently, the driver assumes no liability for any damage or deterioration that may occur during loading, unloading or transportation.

3.5. Smoking inside the Vehicle is strictly prohibited. In the event of a violation, the Company may charge a deep-cleaning fee of €100.00 plus VAT at the end of the rental period.

3.6. The maximum predetermined permitted mileage is 130 km per day or 3,000 km per month. Any mileage exceeding the permitted limit shall be charged at €0.20 per kilometre plus VAT.

4. Vehicle Collection, Return & Fuel Policy

4.1. The Renter receives the Vehicle in excellent mechanical condition, clean and equipped with all mandatory safety equipment, including a spare wheel, warning triangle, first-aid kit and fire extinguisher.

Any pre-existing damage shall be recorded on the designated Vehicle delivery and collection form. The condition of the Vehicle shall be documented by photographs and/or video at the time of delivery and return and may be used as supporting evidence.

4.2. The Vehicle delivery and collection locations shall be agreed when the reservation is made.

4.3. The Renter must return the Vehicle in a clean condition. Otherwise, a cleaning fee of €20 plus VAT shall be charged.

Where the Company determines that special cleaning is required, a deep-cleaning fee of €100.00 plus VAT shall apply.

4.4. The Renter must return the Vehicle in the same condition in which it was received, at one of the Company's available Pick-up / Drop-off locations (Palaio Faliro / Koropi / Gerakas), during the Company's operating hours:

Monday – Friday: 07:30 – 19:00
Saturday: 08:00 – 18:00
Sunday: 08:00 – 18:00, by prior arrangement only

Following prior agreement and subject to availability, the customer may be served for Vehicle collection and/or return outside the above operating hours.

For service outside operating hours, the following additional charges apply:

• Vehicle collection outside operating hours: €20
• Vehicle return / drop-off outside operating hours: €20
• Where both the collection and the return / drop-off take place outside operating hours, the total additional charge shall be €40 (€20 + €20).

Out-of-hours service is available only following prior arrangement and confirmation by GET A VAN.

Where a different collection or return location is selected, an additional charge of €20 plus VAT shall apply.

A delay exceeding sixty (60) minutes from the agreed time shall result in a charge equivalent to one additional rental day, in addition to any applicable penalties where the delay causes the cancellation of a subsequent reservation.

4.4.1. Where the Renter and the Lessor agree that the rented Vehicle will be left at a specific location for collection by the Company, the Renter shall remain responsible for any theft or material damage until the agreed date and time of collection.

4.5. Fuel Policy: The Vehicle is supplied with a full fuel tank and must be returned in the same condition.

4.5.1. The Renter must return the Vehicle with the same quantity of fuel as recorded at the time of collection.

4.5.1.1. Where the Vehicle is returned with less fuel, the Renter shall be charged for the missing fuel together with a Refuelling Fee of €20.00 plus VAT.

Where the Vehicle uses AdBlue, the Renter is responsible for maintaining the appropriate level in order to prevent the Vehicle from becoming immobilised.

4.5.1.2. Where the Vehicle is returned with more fuel than at the time of collection, the Company is not required to reimburse the difference or apply any form of credit or offset.

4.5.2. In the event that the Vehicle is refuelled with the incorrect type of fuel, such as petrol instead of diesel, the Renter shall bear full responsibility for the total cost of towing, fuel tank cleaning and engine repairs.

5. Insurance Coverage, Liability & Exclusions

5.1. The Vehicle is covered by basic Third-Party Liability Insurance. The Company provides full coverage packages (SCDW), liability reduction packages (CDW), as well as additional optional coverages, which are expressly stated both in the Rental Agreement and on the Company's website.

5.2. EXPRESS EXCLUSIONS – What Is NOT Covered by Any Insurance: Regardless of the insurance package selected by the Renter, the Renter shall remain fully, personally and exclusively liable and shall compensate the Company for the full value of the damage in the following circumstances:

5.2.1. Damage to or destruction of the Vehicle interior, including cigarette burns or torn seats, or damage to the cargo area caused by improper securing of the load.

5.2.2. Any damage caused while the Vehicle is being driven in breach of the restrictions set out in Paragraph 3, including driving under the influence, off-road driving or overloading.

5.2.3. Damage caused by natural disasters, including hail, or engine damage caused by driving through flooded roads, including hydrostatic lock.

5.2.4. Loss, theft or destruction of the Vehicle key.

5.2.5. Theft of the Vehicle caused by negligence, including leaving the keys in the ignition or leaving the Vehicle unlocked or unsecured.

5.2.6. The Company accepts no responsibility whatsoever for the loss, partial destruction or total destruction of any cargo transported in the Vehicle.

5.2.7. Damage or mechanical failures caused by improper use of the Vehicle, including, without limitation, the use of incorrect fuel, overloading, insufficient engine lubrication or cooling, continued driving despite warning indicators or mechanical faults, improper use of the clutch or gearbox, or any other use contrary to the manufacturer's instructions.

5.3. Basic Insurance (TPI): Full liability in the event of an accident, Personal Accident Insurance and Third-Party Liability Insurance, in accordance with the terms, conditions, coverage limits and exclusions of the applicable insurance policy.

5.4. Full Insurance (CDW) with Variable Excess: In the event of an eligible insured loss, the insured party contributes to the cost of compensation up to the amount of the selected excess, subject to full compliance with the rental terms and the applicable damage-reporting procedure.

Personal Accident Insurance and Third-Party Liability Insurance apply in accordance with the terms, conditions, coverage limits and exclusions of the applicable insurance policy.

5.5. Super Collision Damage Waiver (SCDW): SCDW coverage reduces the Renter's contractual liability for covered material damage to the Vehicle to €0, exclusively for incidents covered by the Company's insurance policy and subject to full compliance with all terms of this Agreement.

This coverage does not extend to the exclusions described in Paragraphs 5.2, 5.6, 5.7 and 5.8 and does not create insurance coverage beyond that provided under the applicable insurance policy.

The Renter shall have zero financial liability for covered accidental damage, subject to full compliance with the terms of this Agreement, immediate reporting of the incident and cooperation with the Company and the competent authorities where required.

In particular, SCDW coverage does not include, unless the corresponding additional coverage has been purchased or the insurance policy expressly provides otherwise:

a) damage to wheels, tyres, rims, the underside of the Vehicle (underbody/chassis) and glass, which are covered exclusively by WUG coverage;

b) damage caused by natural phenomena, which is covered exclusively by AoG coverage;

c) loss or theft of the Vehicle, which is governed exclusively by the terms of TI coverage;

d) mechanical failures resulting from misuse, improper operation, overloading, incorrect fuel, lack of lubricants or coolant, continued driving following warning indicators, or any other fault attributable to the Renter;

e) damage caused by the transported cargo, improper loading or inadequate securing of the cargo;

f) loss, theft or destruction of keys, documents or other Vehicle equipment;

g) any other circumstance expressly excluded by the insurance policy or this Agreement.

Personal Accident Insurance and Third-Party Liability Insurance also apply.

5.6. Acts of God / Natural Events (AoG): Covers direct material damage to the Vehicle caused by natural phenomena in accordance with the terms, conditions, coverage limits and exclusions of the applicable insurance policy.

5.7. Theft Insurance (TI): Compensates the insured party for the total or partial loss of the Vehicle resulting from theft, attempted theft or unlawful removal, in accordance with the terms, conditions, coverage limits and exclusions of the applicable insurance policy.

5.8. Wheels, Underbody & Glass (WUG): Covers the repair or replacement of the Vehicle's wheels, including tyres and rims, the underside of the insured Vehicle, including the underbody/chassis, and the Vehicle's glass where these suffer accidental breakage or damage resulting from a covered incident, in accordance with the terms, conditions, coverage limits and exclusions of the applicable insurance policy.

5.9. Abuse of Insurance Coverage: The Company reserves the right to refuse optional insurance coverage for future rentals or to terminate the Agreement where, following an objective assessment of the relevant circumstances, repeated damage, fraudulent conduct, attempted fraud or any other abusive use of the insurance coverage or this Agreement is established, without prejudice to the Renter's rights under applicable law.

6. Procedure in the Event of an Accident or Breakdown

In the event of an accident, theft, fire or breakdown, the Renter must:

6.1. Park the Vehicle in a safe location and take all necessary traffic-safety measures, including placing the warning triangle.

6.2. Immediately notify the Traffic Police so that the incident can be officially recorded. Under no circumstances should the Renter admit liability before the incident has been officially recorded.

6.3. Immediately notify the Company using the emergency telephone number.

6.4. Collect the contact details and registration numbers of any third-party vehicles involved, as well as the contact details of any witnesses.

6.5. Complete and sign the Accident Report upon return of the Vehicle.

6.6. Failure to provide a copy of the Traffic Police report or to immediately report the incident to the rental Company shall invalidate any insurance coverage, including CDW, SCDW and WUG, and the Renter shall become solely liable for the full amount of the damage.

Where the competent authority refuses or is unable to issue an incident report, the Renter must provide alternative documentation — including photographs, confirmation that an official report could not be issued, an accident notification or witness statements — within twenty-four (24) hours of the incident.

6.7. In the event of a mechanical breakdown that is not attributable to the Renter, and subject to availability, the Company may replace the Vehicle with another Vehicle of the same or a higher category at no additional charge.

Otherwise, the rental Agreement shall be terminated and any applicable financial difference shall be refunded to the Renter.

6.8. It is expressly clarified that all insurance coverages offered by the Lessor apply exclusively to drivers who have been declared in the Rental Agreement.

Where the Vehicle is driven by an undeclared driver, the Renter shall assume full and exclusive responsibility for all legal liability and expenses arising in the event of an accident, as well as any potential loss of income suffered by the Lessor.

7. Geographical Restrictions & Ferry Transportation

7.1. DRIVING LIMITS: Subject to prior agreement with the Company, the Vehicle may only be driven within the borders of the Hellenic Republic.

7.2. FERRY TRANSPORTATION: Loading or transporting the Vehicle by ferry is prohibited without the Company's prior written consent and payment of the relevant Ferry Transportation Fee.

Even where such approval has been granted, any damage caused to the Vehicle while it is on board the ferry shall not be covered by any insurance and shall be charged to the Renter.

7.3. CROSS-BORDER DRIVING: Taking the Vehicle outside Greece is strictly prohibited.

8. Fines, Traffic Violations & Administrative Penalties

8.1. The Renter is required to keep the following documents inside the Vehicle at all times and present them to the competent authorities during a roadside inspection:

8.1.1. The Vehicle Rental Agreement, which must state the Renter's name, the date and duration of the Agreement and the Vehicle details; and

8.1.2. Where the Driver is not the Renter, any valid document proving the employment relationship between the Driver and the Renter.

8.1.3. The Vehicle may not be driven by any person who has not been declared as an Authorised Driver in the Rental Agreement, regardless of whether the Renter is a natural person or legal entity.

8.2. All fines, traffic offences, including speeding and illegal parking, and any violations relating to the transported cargo, including health and safety violations or the absence of required documentation, incurred during the rental period shall be borne exclusively by the Renter.

8.3. Where a fine is subsequently sent to the Company, the Company reserves the right to charge the Renter's credit card with the amount of the fine together with an Offence File Administration Fee of €35.00 plus VAT.

8.4. Where the Vehicle's registration plates are removed as a result of an offence committed by the Renter, the Renter shall be required to pay the full daily rental charge for every day during which the Vehicle remains immobilised and unavailable for commercial use.

8.5. The Lessor reserves the right to seek recovery from the Renter or the Driver for any amount that the Lessor is required to pay as a result of any act or omission on their part, regardless of the cause, including breaches of applicable law or the terms of the Rental Agreement.

Furthermore, where the Lessor suffers any direct or consequential loss attributable to the Renter or the Driver, both parties shall be jointly and severally liable and shall be required to compensate the Lessor immediately.

Where the Lessor is subsequently compensated by a third party, any amounts already collected shall be refunded.

8.6. The Company may disclose the Renter's details to the competent authorities for the purpose of collecting fines.

9. Personal Data & Telematics Systems – GPS Tracking

9.1. The Renter is informed and agrees that the Company may have installed a telematics/geolocation system, including a GPS Tracker, in the Vehicle.

The relevant data is collected exclusively for the protection of the Company's property, including in the event of theft or misappropriation, for verifying compliance with geographical restrictions, including unauthorised exit from the country or loading onto a ferry, and in the event of a serious accident.

9.2. The Company processes the Renter's personal data in accordance with the European Union General Data Protection Regulation (GDPR).

9.3. The Company does not disclose or transfer Renters' personal data to third parties for commercial purposes.

By way of exception, such data may be disclosed to judicial, prosecutorial or police authorities exclusively following a lawful request.

9.3.1. The data shall be retained for a period of [X years] following the end of the rental period, in accordance with the Company's tax and/or insurance obligations.

9.3.2. The Renter has the right to access, rectify, erase and object to the processing of their personal data, as well as the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

9.4. The Renter consents to the recording and processing of such data and expressly agrees that the Company may use it where, during the rental period, the Renter makes false declarations or breaches the terms of this Agreement.

The Company is also entitled to disclose such data to the competent national authorities where there is a suspicion that a criminal or other unlawful offence has been committed.

10. Termination of the Agreement

10.1. The Company reserves the right to terminate the Rental Agreement unilaterally and without any liability or compensation on its part, and to recover possession of the Vehicle at any time and without prior notice, where a breach of these terms is identified, including the dangerous or unlawful use referred to in Paragraph 2, or where the Vehicle has been abandoned.

10.2. In the event of the early return of the Vehicle, the rental charge corresponding to the originally agreed rental period shall remain fully accrued and payable.

11. Jurisdiction & Governing Law

11.1. This Agreement shall be governed by Greek law.

Any dispute arising from the interpretation or application of this Agreement that cannot be resolved out of court shall fall under the exclusive jurisdiction of the courts located at the registered office of the Company.

11.2. Any amendment to this Agreement must be agreed and evidenced exclusively in writing, to the exclusion of any other means of proof.

11.3. The Renter accepts that:

11.3.1. The above terms shall continue to apply in the event of any change to the original rental period or the replacement of the Vehicle originally rented.

11.3.2. The Renter is required to inform its personnel of their obligation to comply with these General Terms and the terms of the Rental Agreement.

11.3.3. The Renter bears full responsibility for any breach of these General Terms, the terms of the Rental Agreement, the general and special terms of the insurance policy and the applicable legislation, whether committed by the Renter or by any member of its personnel.

11.4. These General Terms may be amended periodically in accordance with the legal and insurance conditions applicable from time to time within the Hellenic Republic.

The Rental Agreement signed upon collection of the Vehicle specifies and supplements these General Terms according to the type and creditworthiness of the individual Renter and becomes fully binding upon both parties from the moment it is signed.

The rental terms are intended to protect the lawful interests of both parties, namely the Renter and the Lessor.

Cancellation, Modification & No-Show Policy

This Policy governs the conditions under which the Renter, hereinafter also referred to as the Customer, may cancel or modify a confirmed commercial Vehicle reservation, as well as the financial penalties that apply in the event of late cancellation or failure to collect the Vehicle.

Completion of the reservation constitutes full acceptance of the terms set out below.

Cancellation Policy for Prepaid Bookings

For reservations where all or part of the rental amount has been paid in advance, including by credit card, debit card, bank transfer or online platform, the following deadlines and charges shall apply:

Free Cancellation – Up to 48 Hours Before Collection:
Where a cancellation request is submitted in writing, either by email or through the cancellation form, at least forty-eight (48) hours before the scheduled Vehicle collection time, the prepaid amount shall be refunded in full, less any applicable banking charges or third-party provider fees.

Late Cancellation – Less Than 48 Hours Before Collection:
Where the cancellation is made less than forty-eight (48) hours before the scheduled Vehicle collection time, an amount equal to three (3) days' rental charges shall be retained as a Cancellation Fee.

Where the total reservation period is shorter than three (3) days, 100% of the prepaid amount shall be retained.

Cancellation Policy for Pay-on-Arrival Bookings

For reservations where payment at the Company's office upon collection of the Vehicle has been selected, the Company reserves the following rights:

Notification Requirement:
The Renter must notify the Company of any cancellation at least twenty-four (24) hours before the scheduled collection time.

Penalty for Abusive Booking Behaviour:
Where the Renter fails to appear to collect the Vehicle without any prior notice, the Company reserves the right to refuse future reservations from that Customer or to require full prepayment for any future booking.

No-Show & Cancellation at the Rental Desk

A “No-Show” occurs where the scheduled Vehicle collection time has passed and the rental has not commenced due to the fault of the Renter.

In all No-Show cases, 100% of the reservation value shall be retained and no refund shall be issued.

A reservation shall be considered a No-Show in the following specifically defined circumstances:

• The Renter fails to appear for the collection of the Vehicle.

• The Renter arrives more than sixty (60) minutes after the scheduled collection time without having previously informed the Company by telephone or in writing of the delay, including in cases such as a delayed flight.

• The Renter fails to provide the required supporting documents, including a valid Driving Licence, Identity Card/Passport and, where applicable, the relevant company incorporation and representation documents.

• The main Driver does not possess a Credit Card in their own name, or the card does not have sufficient available credit for the pre-authorisation of the security deposit.

Legal Notice Regarding the Credit Card:
The refusal or inability of the Renter to provide a valid physical Credit Card for the security deposit constitutes a failure attributable to the Renter to fulfil the contractual requirements and shall expressly be treated as a No-Show.

Reservation Modifications

The Renter may request changes to the reservation details, including the rental dates or Vehicle category, before the rental period begins.

Every modification request is subject to the current availability of the Vehicle fleet.

Where the modification results in a change to the rental price, including the addition of rental days or a change to a high-season period, the reservation shall be recalculated according to the price list applicable at the time of the modification and not according to the price list that applied when the original reservation was made.

Changes to the details of the main Driver are not permitted. In such a case, the original reservation must be cancelled in accordance with the applicable cancellation policy and a new reservation must be made.

Early Return & Late Collection – Unused Days

The Company provides the Vehicle for the exact period reserved when the booking is confirmed.

Early Return:
Where the Renter chooses to return the Vehicle earlier than the scheduled date and time stated in the Rental Agreement, no refund shall be provided for any unused days or hours.

Late Collection:
Where the Renter, following prior agreement with the Company in order to avoid the reservation being treated as a No-Show, collects the Vehicle on a later date or at a later time than originally agreed, the total rental price shall remain unchanged and no reduction of the original amount shall apply.

Force Majeure

The Company shall not be held liable for any failure to perform the Agreement or any delay in delivering the Vehicle caused by force majeure, including natural disasters, extreme weather conditions, strikes or government-imposed travel or circulation restrictions.

Where the Company is unable to deliver the Vehicle due to force majeure, the prepaid amount shall be refunded in full, without any further obligation to compensate the Renter.

Cancellations made by the Renter due to personal unforeseen circumstances, including the cancellation of a business appointment, ferry or flight delays or illness, shall not be considered force majeure in relation to the Company and shall remain subject to the general rules set out in Paragraphs 1 and 3.

Refund Process

Any refund arising from a timely cancellation shall be processed by the Company's accounting department within ten (10) business days.

The amount shall be refunded exclusively to the payment method used for the original transaction, namely the same credit/debit card or the same bank account.

The time required for the refunded amount to appear in the Renter's account depends exclusively on the policies and processing times of the issuing bank.

For any further assistance, please do not hesitate to contact us:

Get a Van
Telephone: +30 210 2207470
Mobile: +30 693 3076767
Email: info@getavan.gr
Address: 27 Menelaou Street, Athens 11852, Greece